Privacy Policy

Effective Date: May 30, 2025

Crewpoint Travel OÜ (Crewpoint Travel OÜ, Crewpoint Travel, "we", "our", "us") respects your right to privacy and commits to adhere to the present Privacy Policy that outlines which personal data Crewpoint Travel gathers, how this information is collected, processed and used. The Privacy Policy establishes the parties whom we may disclose personal data, the procedure of how to request termination of data use and its deletion and the measures to protect personal data when using our website, blog, travel booking web and mobile applications.

The Privacy Policy is restricted to Crewpoint Travel's website, blog, our travel booking web and mobile applications and any means used to provide our Services. We advise you to read the whole text of this Privacy Policy as it concerns rights to personal data protection. As a user of our website, blog and travel booking application, hereby you confirm that you agree with the collection, processing, use and disclosure of personal data as stated in this Privacy Policy.

How We Store and Protect Personal Data

We store personal data on our premises and servers managed by trusted third party storage providers.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and personal data.

We take all the measures necessary to ensure our website and applications are protected. Despite we take due care over personal data in our disposal, we cannot guarantee its absolute safety due to potential illegal actions of third parties. By submitting your personal data via the Internet, you acknowledge that there is a permanent risk of personal data violation associated with any data transmission via the Internet.

We highly recommend you not to disclose your password to anyone including your colleagues. All user accounts at Crewpoint Travel are personal. Hereby we inform you that we will never ask you to share your password by an unsolicited phone call or email. Besides, please always remember to log out from Crewpoint Travel application to ensure no one gets unauthorised access to your and your passengers' personal data and information. Please let us know immediately if you suspect personal data breach.

Types of Personal Data We Collect

Names and contact information you submit on our site (home/mobile phone, email etc.).
Logins (emails), user IDs, passwords, IP addresses, and browsing information.
Booking managers' personal details (names) and contact details (emails and phone numbers).
Passengers' personal details (names) and contact details (emails and phone numbers), frequent flyer numbers.
Passengers' itineraries and travel preferences.
Travel documentation for passengers (e.g. passport details, citizenship, date of birth, gender).
Payment information and billing details.
Special requests and accessibility requirements.

NOTE: If the data you submit is not yours and it belongs to a third party, by doing so you acknowledge that you have the right to disclose it and that we are allowed to process and use it in compliance with the present Privacy Policy.

We Collect Personal Data When

When you use any part of the website, blog or our travel booking applications.
When you submit your data voluntarily (e.g. by filling in a form on our website, by submitting an application for employment, by calling us, by sending us an email or by using other means of communication).
When a company or associated third parties submits personal data on your behalf of other people.
When you make travel bookings or inquiries through our services.
When you subscribe to our newsletters or marketing communications.

We Use Personal Data

To provide our services and perform our obligations (in respect to your company, travellers etc.).
To provide you with the necessary assistance during the booking and post-booking process.
To reply to your requests and questions (e.g. demo, queries, other communication).
To send newsletters and marketing emails (with your consent).
To process payments and manage billing.
To comply with legal and regulatory requirements.
To improve our services and customer experience.

Parties with Whom We Share Personal Data

Crewpoint Travel and the companies related to it (e.g. branches, subsidiaries etc.) to fulfil our obligations and provide our Services.
Companies we use to support our business (e.g. hosting, data storage and technology providers).
Recruitment agencies (only applicable to applications via the Crewpoint Travel website).
Your company for reporting, billing and other purposes that are required by our service agreement.
Third party systems explicitly authorised to process your data.
Third party travel providers to facilitate travel arrangements (e.g. GDSs, airlines, hotels, car rental companies and other travel suppliers for booking and ticketing purposes).
Payment processors and financial institutions for transaction processing.
Legal authorities when required by law or to protect our rights and interests.

We Store Personal Data for as Long as

We need it to fulfil our obligations in respect to your company and to provide you with the requested Services.
We need it for billing services and financial record-keeping.
The respective laws and regulations require us to do so.
We do not receive a request for personal data use termination and its deletion. However, the personal data might not be deleted after your request if the respective laws and regulations and/or our obligations towards a Company request us to store it.

As soon as we receive your query or request, we will do our best to duly assist you. Please mind that to resolve any personal data related issues we may either contact you directly or get in touch with your Company to ensure the case is dealt with in the best possible manner.

Cookies and Links to Third Parties

We use cookies and similar tracking technologies to enhance your browsing experience, provide personalized content, and analyze our traffic. Cookies are small data files that are placed on your computer or mobile device when you visit our website.

Types of Cookies We Use

Necessary Cookies: These are essential for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance.
Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences and settings.
Marketing Cookies: These are used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by configuring your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, cookies are required in order to use our web travel booking application effectively.

Third-Party Links and Services

Some parts of our website and applications contain links to third party websites. We take no responsibility for your data privacy on such third party websites. You should consult with respective privacy policies of those resources.

Our carefully selected partners and service providers may process personal information about you on our behalf as described in this policy. These third parties may also use their own cookies and tracking technologies.

Your Rights Associated with Data Submission

Please mind that personal data submission is voluntary. You can provide Crewpoint Travel with full or partial set of your required personal data. However, hereby we notify you that Crewpoint Travel reserves the right to restrict your use of certain Services if not full set of required data is submitted.

You have the right to access, rectify, erase, restrict processing, object to processing, and data portability regarding your personal data.
You have the right to withdraw consent at any time where processing is based on consent.
You have the right to lodge a complaint with a supervisory authority.

Cross-border Personal Data Transfer

When providing our services, we may disclose personal data to third parties located in countries with different data protection standards prescribed by their respective laws and regulations. This may be done in the course of fulfilling our duties and obligations in respect to an individual, a Company or both.

We will pass your data to a third party located in states with different data protection standards in accordance with the respective laws and appropriate safeguards. For more information on cross-border data transfer please contact us.

Minors' Personal Data

Crewpoint Travel does not knowingly collect any personal data of minors under the age of 16 without parental consent. Website, blog or any Crewpoint Travel's applications should not be accessed by minors without appropriate parental guidance and consent.

Contact Details for Personal Data Requests

If you have any questions or concerns regarding personal data, or you would like to access, change, or delete it partially or fully, please contact us:

Crewpoint Travel OÜ
Telliskivi 57b/1, 10412, Tallinn, Republic of Estonia
Email: info@crewpoint.com
Phone: +372 5222851

Changes to Privacy Policy

Crewpoint Travel has the right to change this Privacy Policy fully or partially at any given time. The date when the Privacy Policy has been amended is shown at the beginning of this document. We advise you to check this Privacy Policy regularly and always read the latest updated version. We will notify you of any material changes through our website or by email where appropriate.